RoyalVegas Privacy Policy

At RoyalVegas Online Casino, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we, as the operators of Royal Vegas Casino, collect, use, store, and protect your information when you visit royalvegas.ca, register an account, or play at our royal vegas online casino platform in Ontario, Canada. By using our services, you consent to the practices described below.

Who We Are

Our Ontario-facing site, royal vegas casino ontario, is operated by CADTREE LIMITED, a company registered in Alderney and licensed by the Ontario Gaming Commission (AGCO) under licence OPIG1237900, in cooperation with iGaming Ontario. When you play at RoyalVegas, we act as the data controller responsible for your personal information collected through our royal vegas casino online platform, including desktop and royal vegas mobile casino applications.

Information We Collect

When you create an account with Royal Vegas Casino Canada, we ask you to provide certain personal details so we can verify your identity and comply with our regulatory obligations. We collect the following categories of information:

• We gather registration details such as your full name, date of birth, address, email address, and phone number.
• We collect financial information necessary to process deposits and royal vegas online casino withdrawal requests, including payment card details, Interac account information, or eCheck data.
• We record gameplay activity, including your use of royal vegas casino slots, table games, and live dealer sessions, to personalize your experience and manage responsible gaming tools.
• We store technical information such as your IP address, device type, browser, and login timestamps whenever you access royal vegas casino login pages.
• We may collect identity verification documents (ID and proof of address) as part of our KYC procedures.

How We Use Your Information

We use the information we collect to operate and improve RoyalVegas, manage your account, and deliver the games and promotions you enjoy. Specifically, we use your data to:

• We verify your age and identity to confirm you meet the 19+ eligibility requirement in Ontario.
• We process transactions, including deposits, withdrawals, and any royal vegas casino bonus credited to your account.
• We communicate important account updates, security alerts, and information about our royal vegas casino games and promotions.
• We monitor gameplay patterns to support responsible gambling and detect fraudulent or suspicious activity.
• We comply with AGCO, iGaming Ontario, and other applicable legal and regulatory requirements.

We at RoyalVegas guarantee that we will never use your data for purposes beyond those disclosed in this policy without obtaining your consent, where required by law.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience across our royal vegas mobile casino and royal vegas flash casino platforms. Cookies help us remember your preferences, keep you securely logged in, and analyse how you interact with our royal vegas casino online services. For full details on the types of cookies we use and how you can manage them, please refer to our separate Cookie Policy.

How We Share Your Information

We do not sell your personal information to third parties. However, as RoyalVegas, we may share your data with trusted partners in the following circumstances:

• We share information with payment providers (Visa, Mastercard, Interac, Amex, and eCheck processors) to complete deposits and withdrawals.
• We disclose data to regulatory bodies such as AGCO and iGaming Ontario as required for licensing compliance.
• We work with responsible gambling organisations, including ConnexOntario and BetGuard, to support self-exclusion and player protection tools.
• We may share information with fraud prevention and identity verification providers to confirm your KYC documentation.
• We may disclose data where required by law, court order, or governmental request.

Data Security

We employ industry-standard SSL encryption and secure server infrastructure to protect the personal and financial data you provide to Royal Vegas Casino. Our systems are built on the Apricot platform, and we regularly review our security measures to guard against unauthorised access, alteration, or disclosure of your information. While we take extensive precautions, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period afterward to comply with our legal, regulatory, and accounting obligations. When we no longer need your data for these purposes, we securely delete or anonymise it in accordance with applicable Ontario privacy legislation.

Your Privacy Rights

As a player at royalvegas casino, you have certain rights regarding the personal information we hold about you. These include the right to:

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request that we delete your data, subject to our legal retention obligations.
• You may withdraw consent for certain uses of your data, such as marketing communications.
• You may lodge a complaint with the appropriate regulatory authority if you believe we have not handled your data appropriately.

To exercise any of these rights, you can contact our support team, and we will respond within a reasonable timeframe.

Age Verification and Responsible Gambling

We require all players to be at least 19 years of age and physically located in Ontario to access royal vegas online casino canada services. We use KYC verification, including government-issued ID and proof of address, to confirm your eligibility. We also support responsible gambling through tools such as deposit limits, self-exclusion via BetGuard, and access to ConnexOntario for players who may need additional support.

Third-Party Links

Our site may contain links to third-party websites, including payment processors and affiliate partners. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before providing any personal information.

International Data Transfers

As part of our operations, we may transfer certain data to service providers located outside of Ontario or Canada. When we do so, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Any material changes will be communicated through our website or via email where appropriate.

Contact Us

If you have questions about how we collect, use, or protect your personal information at RoyalVegas, or if you wish to exercise any of your privacy rights, please contact our support team through live chat or email. For formal complaints, you may also reach out to our group complaints channel at complaints@playersupportcenter.com. We are here to assist you and take your privacy concerns seriously.